How to unlock your account

Security is the top priority for Employment Hero. In order for Employment Hero to protect customer information we have implemented a security feature that locks account access after multiple unsuccessful attempts. Rest assured you will be able to unlock the account easily shown below.

 

1. When you attempt to login to a locked account, you will be presented with the below screen.b

 

2. You can enter your login email to receive an account unlock email. This will be sent to the email address you used to login with. (Shown below)

3. Here you can unlock your account or reset your password. Note: both these will unlock your account

 

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