Payroll Integration - Import Conflicts

During payroll integration, conflicts may occur during the import stage. This article explains these conflicts in detail and assist you with troubleshooting.

There are two types of conflicts: errors and warnings.

An error is created whenever an employee file was unable to be imported into Employment Hero due to missing information. If an error has occurred, the user will need to fix the issues with the employee file and re-import.

A warning is created whenever an action has occurred that requires the user to be notified. Therefore if an employee was not found in your payroll platform, it will raise a warning since there is nothing wrong with the data, however the user may need to push that employee's file into the payroll platform.

 

Errors:

Error: "Employee" - Email is blank

Result: File has not been imported

Reason: The error occurs if the employee files is missing an email address which is a required field in Employment Hero. If you wish to import this employee you will need to add an email address for the email and manually pull the employee file again. How to manually update data.


Warnings:

Error: "Employee Name" - File already exists in Employment Hero

Result: It has not been imported

Reason: When employee data is being imported from a payroll system, the employee's Employment Hero account email and the payroll employee account email are used as identifiers. When these two email match during the import, this error occurs.

To resolve this error you can either select to use Employment Hero or your payroll platform as the source of truth. Selecting to use Employment Hero will overwrite the data in your payroll platform for this employee, and selecting to use your payroll platform will overwrite the data stored in Employment Hero.

Please note that this is irreversible, and any overwritten data cannot be retrieved.

 

Error: "Employee" - File was not found in your payroll platform

Result: The employee is not connected to your payroll platform

Reason: This error occurs if this particular employee does not exist in the payroll platform.

To resolve this error, you can select to use Employment Hero data, which will create a new employee file on your payroll platform.

 

Error: "Cost Centre" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: The error occurs if this particular cost centre does not exist in the payroll platform. The cost centre is automatically disabled in Employment Hero, but it cannot be removed if it is linked to any employee's timesheets. If you wish to use this cost centre please create it in the payroll system and manually pull this cost centre again. How to manually update data.

 

Error: "Employing Entity" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: This error occurs if this particular employing entity does not exist in the payroll platform. The employing entity is automatically disabled in Employment Hero, but it cannot be removed if it is linked to any employee. If you wish to use this employing entity please create it in the payroll system and manually pull this employing entity again. How to manually update data.

 

Error: "Leave Category" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: This error occurs if this particular leave category does not exist in the payroll platform. The leave category is automatically disabled in Employment Hero, but it cannot be removed if it is linked to any employee leave request. If you wish to use this leave category please create it in the payroll system and manually pull this leave category again. How to manually update data.

  

Error: "Pay Category" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: This error occurs if this particular pay category does not exist in the payroll platform. The pay category is automatically disabled in Employment Hero, but it cannot be removed if it is linked to any employee. If you wish to use this pay category please create it in the payroll system and manually pull this pay category again. How to manually update data.

 

Error: "Pay Schedule" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: This error occurs if this particular pay schedule does not exist in the payroll platform. The pay schedule is automatically disabled in Employment Hero, but it cannot be removed if it is linked to any employee. If you wish to use this pay schedule please create it in the payroll system and manually pull this pay schedule again. How to manually update data.

 

Error: "Work Type" - Does not exist in your payroll platform

Result: It has been disabled in Employment Hero

Reason: This error occurs if this particular work type does not exist in the payroll platform. The work type is automatically disabled in Employment Hero, but it cannot be removed if it is linked to an employee or a timesheet. If you wish to use this work type please create it in the payroll system and manually pull this work type again. How to manually update data.

Error: "Award and classifications" No longer exists on Employment Hero Payroll

Result: x employees cannot be synced to payroll

Reason: If your organisation is using Awards and Classifications (Industrial Instruments) and these pay items are subsequently deleted on payroll platform. When you import pay items and employees which were previously on the deleted pay items, these employees cannot be synced to payroll. You can manually update the pay details per employee or use the resolve feature to allocate all affected employees to a new classification or pay rate template. Screenshot provided below. How to manually update data.

You can resolve these conflicts by clicking on the resolve button to the right.

 

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