What kind of emails will I be sent from Employment Hero?

 

In Employment Hero, there are a number of email notifications that are automatically triggered by the system.

If you are receiving emails and you are no longer employed by an organisation using Employment Hero, please contact your employer to have your Employment Hero account disabled.

The types of notifications you will receive will vary depending on whether you are an owner/admin, manager or employee. It also depends on whether you use the HR platform and/or Jobs platform.

See below examples from the HR and Jobs platforms:

HR platform

Login

Email Subject Triggered by Sent to
Welcome to Employment Hero Setting up an Employment Hero account Requester account email
Reset password instructions Request to reset password Requester account email

 

Onboarding

Email Subject Triggered by Sent to
{employer} has invited you to join Employment Hero Employer onboards a new employee Employee account email
Don't delay your pay and complete your onboarding process Employee has not completed onboarding Employee company email
{employee} has completed their onboarding setup  Employee has completed their onboarding

Manager company email
Payroll admin
Onboarder

Note: The Onboarder, is the individual that initiated the onboarding process. This individual could be a user with the role of an Admin or Owner. This could also be an employee who has been assigned the security group permission of onboarding.
Note:  For onboarding checklist tasks, please refer to "scheduled tasks".

 

Documents

Email Subject Triggered by Sent to
A new document has been added to your account New document assigned to employee Employee company email
Your signature is required for {document} New document assigned to employee that requires their signature Employee company email
Document requires your signature A document requires a signatory's signature

Signatory company email

Your {document} has been finalised with {company}  Document signed by all parties  Recipient/Sender company email
Your document has not been accepted by {employee} Document sent to an employee has not been accepted   Sender company email

 

Leave Requests

Email Subject Triggered by Sent to
A new leave request from {employee} is awaiting your review Employee submits new leave request Manager company email 
A new leave request has been submitted by your manager Manager submits a leave request on behalf of an employee Employee company email
A leave request from {employee} has been updated Employee edits leave request

Manager company email

Your leave request has been approved/declined Manager updates employee leave Employee company email
{employee} has deleted a leave request An approved leave request is deleted

Payroll admin

{admin} has updated a leave request An approved leave request is denied

Payroll admin

 

Timesheets

Email Subject Triggered by Sent to
A new timesheet from {employee} is awaiting your review Employee submits new timesheet Manager company email 
A timesheet entry from {employee} has been updated and is awaiting your review Employee edits timesheet Manager company email
Your timesheet entry has been approved/declined Manager updates employee timesheet

Employee company email

An approved timesheet has been deleted An approved timesheet has been deleted Payroll admin

 

Certifications

Email Subject Triggered by Sent to
You are required to obtain a certification A certification is assigned to an employee Employee company email
You are required to review an employee's certification An employee has been assigned a certification that requires their manager's approval Manager company email
Your certification has been approved/declined A certification assigned to an employee has been approved/declined

Employee company email

Your certification is no longer required A certification assigned to an employee is no longer required Employee company email
Your certification will expire soon  A certification assigned to an employee will expire in a week Company email of specified receivers
Your certification has now expired  A certification has expired Company email of specified receivers

 

Employee File

Email Subject Triggered by Sent to
A new employee has been added to {company} Employee added to company Payroll admin
{employee} has updated their job details Employee's employment history Payroll admin
An employee's pay details have been updated Employee's pay details updated 

Payroll admin

An employee has updated their super fund information Employee edits super fund Payroll admin
{employee}'s Tax Declaration has been updated Employee edits tax details Payroll admin
An employee of {company} has been offboarded Employee is offboarded from company Payroll admin
An employee has updated their work eligibility details  Employee updates work eligibility  Payroll admin
 {Employee} has submitted a negative leave request Employee submits a negative leave request 

 Payroll admin

{employee} has not selected a super fund Employee has not selected a super fund

Manager company email

 

Employee Reminders

Email Subject Triggered by Sent to
Employee birthday reminder Upcoming employee birthday Company email of specified receivers
Employee probation period reminder Employee probation period is ending Company email of specified receivers
Employee work anniversary reminder  Upcoming employee work anniversary Company email of specified receivers 
Reminder to acknowledge your employment documents Employees have not acknowledged all necessary documents (Policies, induction content, HR documents, certifications)  Employee company email

 

Scheduled Tasks

Email Subject Triggered by Sent to
You have been assigned a new scheduled task Task assigned to user Assignee company email
A scheduled task has been updated Task has been updated Assignee company email
A scheduled task has been completed Task has been completed  Assigner company email 
A scheduled task has been declined  Task has been declined   Assigner company email
 A scheduled task has been deleted  Task has been deleted Assignee company email 
 Your scheduled task is due soon  Task has reached it's due date  Assignee company email
 Your scheduled task is overdue Task is overdue   Assignee company email

 

Benefits

Email Subject Triggered by Sent to
Payroll benefit was created Benefit is created   Payroll admin
 Payroll benefit was assigned to an employee  Benefit is assigned to an employee  Payroll admin
Payroll benefit was updated for employee   Benefit assigned to an employee is updated  Payroll admin
 Payroll benefit was deleted for an employee  Benefit assigned to an employee is deleted  Payroll admin
 Your benefit has changed  Benefit is updated  Employee company email
 Payroll benefit has changed  Benefit is updated  Payroll admin
 Your benefit is due to expire Benefit has reached it's due date   Employee company email
An employee's benefit is due to expire  A benefit assigned to an employee has reached it's due date  Manager company email

 

Incidents

Email Subject Triggered by Sent to
A new incident has been reported at {company} An incident has been reported by an employee

Manager company email 

Worksafe officer

New worksafe officer A new worksafe officer has been added to your organisation Worksafe officer

 

Billing

Email Subject Triggered by Sent to
Employment Hero subscription {date} End of billing month Assigned invoice recipients

 

Reviews

Email Subject Triggered by Sent to
You have been added to review {review name}  Reviewer adds an employee to a review period   Reviewee company email
You have {days} days left to complete the review {review name}  Reminders are sent out to employees/managers to complete reviews  Reviewee company email
A reporting employee has been removed from the review {review name} A reporting employee is removed from a manager's review period  Manager company email
You have been removed from the review {review name} An employee is removed from a review period  Employee company email

 

Workflows

Email Subject Triggered by Sent to
Your requisition has been approved/declined A requesters employee requisition has been approved/declined Requester company email
A new employee requisition requires your approval A requisition is pending approval Approver company email
A requisition has been cancelled A requisition pending an approval is cancelled Approver company email
Your onboarding request has been approved/declined  A requester's employee onboarding request has been approved/declined Requester company email
A new onboarding request requires your approval An onboarding request is pending approval  Approver company email 
An onboarding request has been cancelled  An onboarding request has been cancelled Approver company email
An employee file change request has been approved/declined An employee file change request has been approved/declined Requester company email 
An employee file change request requires your approval An employee file change request is pending approval Approver company email
An employee file change request has been cancelled An employee file change request has been cancelled  Approver company email

 

Pay Slips

Email Subject Triggered by Sent to
Your payslip for pay period ending {date} is now available  New payslip in employee file  Employee's account email

 

Payment Summaries

Email Subject Triggered by Sent to
Your payment summary is available on Employment Hero Payment summary imported  Employee's account email

 

Employee Happiness Survey

Email Subject Triggered by Sent to
We want your help to make a difference! An Employee Happiness Survey has been sent out  Employee's company email

 

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