Payroll Error: Pay template must contain at least one earnings line containing the employee's ordinary earnings rate.

When the following payroll error occurs in Employment Hero, it means that the employee does not have an earnings rate attached to their pay template in Xero. 


To resolve this Payroll Error, you would need to ensure that on Xero, your employee would have an Ordinary Earnings Rate under their Employment Details, if you access your Xero Organisation, under Payroll > Employees > Select the Employee > Employment > The employee doesn't have an "Ordinary Earnings Rate" selected. Once you select an option > Click Save > Then access the HR Platform > Click on the Employee's File > Select Personal Details > Edit at the top > Then just Save.

This will then push the employee file to Xero and resolve the payroll error.

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