FAQ: My Tax File Number (TFN) is not accepted

If you are receiving an error when trying to enter a TFN into an employe file in the HR platform, there are three issues that generally cause the TFN to be invalid:

-TFN exists for another employee in the organisation (all TFNs in an organisation must be unique). Be sure to check any terminated employee profiles, as well. 

-TFN doesn't have the correct character length (8-9 characters)

-TFN invalid (doesn't meet ATO criteria)

If your TFN issue is not solved by rectifying the issue with any of the above, please submit a support ticket here and let us know. 

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