2-Factor Authentication on our mobile app

If you have 2-Factor Authentication set up for your account, you will need to authenticate your account when logging into the Employment Hero Mobile app.

When you are logging into a new device for the first time you will be presented with a 2-Factor Authentication screen after successfully logging in using your email and password. The screen you will see is dependent on your chosen method to receive authentication codes:

If you have chosen to receive authentication codes through an authentication app

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If you have chosen to receive authentication codes through SMS Text Messages

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Similarly, if you are already logged into the mobile app prior to enabling 2-Factor Authentication, the next time you log into the mobile app using your passcode you will be presented with the 2-Factor Authentication screen as above. 

You will need to enter in a valid Employment Hero Authentication Code that is either sent to your mobile or generated by an authentication app to proceed.

What if I do not have access to my mobile phone?

Alternatively, if you are unable to access your mobile phone, you can enter your recovery code.

Once you have used your recovery code a new recovery code will be displayed for you with the option to copy and screenshot. You must either copy or screenshot your new recovery code to proceed. 

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Additional notes:

If you select to Remember this device for 45 days, you will not require to complete 2-Factor Authentication on the mobile app the next time you login with your email and password on the same device. 

 

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