Employee happiness survey

Overview

Happy employees are an important part of an energetic and productive workplace. Employees who are more engaged and happy with their workplace are more likely to stay with their organisation. An employee happiness survey is a way to measure and quickly collect data on your employees and benchmarking the level of employee satisfaction.

The Employee Happiness feature allows you to report on their happiness and view any comments they provided. You will see a report with a scale from one to ten, showing where each score from your employees falls and what their comments were. You can also respond to your employees comments to gather further information on why they made the comment they did. 

You can enable the employee happiness survey and set the required frequency through Employee Engagement settings. For further details on this feature, refer to the following article.

Important

The employee happiness survey is anonymous and the report will not list the employee's name or any other identifiers.

Availability

HR Plan:   Free   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium

Getting Started

Sending the survey
  1. Click the Employee Engagementmenu.
  2. Click the Employee Happiness submenu.
  3. Click the Send now button.
    Happy_1.jpg
Adding a comment

Important

The ability to add a comment to an anonymous response is only available on our Platinum pricing tier.

You can comment on an employee survey even if they have not provided a comment and have only offered a happiness score.

  1. Click the Employee Engagement menu.
  2. Click the Employee Happiness submenu.
  3. Select the required survey period.
    Happy_2.jpg
  4. Click the Comment button.
  5. Type in the required comment.
  6. Click the Send button.
    Happy_3.jpg

Maintain

Viewing completed surveys

Important

For further information on understanding how this report works, refer to the following article section.

The survey results are instant, so once an employee submits a completed survey there is no time delay to you viewing the results.

  1. Click the Employee Engagement menu.
  2. Click the Employee Happiness submenu.
  3. Select the survey period.

    Helpful Hint

    You will now see the happiness survey report for the selected survey period.

    Happy_2.jpg
Viewing threaded comments

Important

The ability to view threaded comments is only available on our Platinum pricing tier.

  1. Click the Employee Engagement menu.
  2. Click the Employee Happiness submenu.
  3. Select the survey period.
    Happy_2.jpg
  4. Click the Comment button.
    Happy_4.jpg
Deleting a comment

Important

The ability to delete a comment is only available on our Platinum pricing tier.

  1. Click the Employee Engagement menu.
  2. Click the Employee Happiness submenu.
  3. Select the survey period.
    Happy_2.jpg
  4. Click the Comment button.
  5. Click the Three Dots button.
  6. Click the Delete button.
    Happy_5.jpg
  7. Click the Delete button.
    Happy_6.jpg

Further information

Understanding the report: Colours

The happiness survey report uses the NPS colouring scheme to colour categorise the responses your employees provide when they complete the survey.

Colour Score range
Pink 1 to 6
Amber 7 to 8
Green 9 to 10
Understanding the report: Metrics
Metric Explanation
Current period: Average Response This metric will display the average happiness score for the chosen survey period.
Current period: Reponse rate This metric will display the percentage of your employees that have submitted a happiness survey for the chosen survey period.
Last 12 months: Average response This metric will display the average happiness score for your organisation over the last 12 months, with the current survey period selected being the year end date.
Last 12 months: Reponse rate This metric will display the percentage of your employees that have submitted a happiness survey over the last 12 months, with the current survey period selected being the year end date.
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