FAQ: Emails Sent from the Employment Hero HR Platform

Question

What emails will I receive from the Employment Hero HR Platform?

Availability 

Available On:

✓ Free

✓ Standard

✓ Premium

Requires:

HeroPay

Answer

In the Employment Hero HR platform, there are several email notifications that will automatically trigger, based on actions the system or user undertakes.

Important: Please note that whilst free accounts will receive emails regarding the relevant modules and functions available to them in the system, they cannot customise what notifications they receive.

Login

Email Subject Triggered By Sent To
Welcome to Employment Hero Setting up an Employment Hero account Requester account email
Reset password instructions Request to reset password Requester account email

 

On-boarding

Email Subject Triggered By Sent To
{Employer} has invited you to join Employment Hero An admin/owner on-boards a new employee Employee account email
Don't delay your pay and complete your onboarding process An employee has not completed onboarding Employee company email
{Employee} has completed their onboarding setup Employee has completed their on-boarding Manager company email
Payroll admin
On-boarded Employee
Helpful Tip: The on-boarder is the individual that started the on-boarding process. This individual could be a user with the role of an Admin or Owner. This could also be an employee who has the on-boarding security group assigned to them.
Helpful Tip:  For on-boarding checklist tasks, please refer to Scheduled Tasks.

 

Documents

Email Subject Triggered By Sent To
 A new document has been added to your account A document assigned to an employee  Employee company email
Your signature is required for {document} A document assigned to an employee that requires the employee's signature Employee company email
Your signature is required for {document} A document requires a signatory's signature  Signatory company email
You {document} has been finalised with {company} A document signed by all parties Recipient / sender company email
Your document has not been accepted by {employee} The employee that has not accepted the document  Sender company email

 

Leave Requests

Email Subject Triggered By Sent To
A new leave request from {employee} is awaiting your review An employee submits a new leave request Manager company email
A new leave request has been submitted by your manager A manager submits a leave request on behalf of an employee Employee company email
A leave request from {employee} has been updated An employee edits their leave request Manager company email
Your leave request has been approved/declined A manager updates employee leave Employee company email
{Employee} has deleted a leave request The deletion of an approved leave request Payroll admin
{Admin} has updated a leave request The denial of an approved leave request  Payroll admin

 

Timesheets

Email Subject Triggered By Sent To
A new timesheet from {employee} is awaiting your review An employee submits a new timesheet Manager company email
A timesheet entry from {employee} has been updated and is awaiting your review An employee edits a timesheet Manager company email 
Your timesheet entry has been approved/declined A manager updates an employee timesheet Employee company email 
An approved timesheet has been deleted  The deletion of an approved timesheet  Payroll admin

 

Certifications

Email Subject Triggered By Sent To
You are required to obtain a certification   An employee is assigned a certification  Employee company email
You are required to review an employee's certification An employee is assigned a certification that requires their manager's approval Manager company email
Your certification has been approved/declined A certification assigned to an employee is approved or declined  Employee company email
Your certification is no longer required A certification assigned to an employee is no longer required Employee company email
Your certification will expire soon A certification assigned to an employee expires in a week Company email of specified receivers
Your certification has now expired A certification has expired Company email of specified receivers

 

Employee File

Email Subject Triggered By Sent To
A new employee has been assigned to {company} An employee has been added to the company  Payroll admin
{Employee} has updated their job details Updating an employee’s employment history Payroll admin
An employee's pay details have been updated Updating an employee's pay details Payroll admin
An employee has updated their super fund information Editing an employee's superannuation details Payroll admin
{Employee} tax declaration has been updated Updating an employee's tax details Payroll admin
An employee of {company} has been off-boarded An employee has been off-board from the company Payroll admin
An employee has updated their work eligibility details Updating an employee's work eligibility Payroll admin
{Employee} has submitted a negative leave request An employee submits a negative leave request  Payroll admin
{Employee} has not selected a super fund An employee not selecting a super fund Manager company email

 

Employee Reminders

Email Subject Triggered By Sent To
Employee birthday reminder Upcoming employee birthday Company email of specified receivers 
Employee probation period reminder Employee probation period is ending Company email of specified receivers 
Employee work anniversary reminder Upcoming employee work anniversary Company email of specified receivers
Reminder to acknowledge your employment documents Employees have not acknowledged all necessary documents * Employee company email

* Policies, Induction Content, HR Documents and Certifications

Scheduled Tasks

Email Subject Triggered By Sent To
You have been assigned a new scheduled task  Assigning a task Assignee company email
A scheduled task has been updated Updating a task

Assignee company email

A scheduled task has been completed  Completing a task

Assigner company email

A scheduled task has been declined Declining a task

Assigner company email

A scheduled task has been deleted  Deleting a task Assignee company email
Your scheduled task is due soon A task reached its due date Assignee company email
Your scheduled task is overdue  A task is overdue Assignee company email

 

Benefits

Email Subject Triggered By Sent To
 Payroll benefit was created Creating a benefit Payroll admin 
Payroll benefit was assigned to an employee Assigning a benefit to an employee  Payroll admin
Payroll benefit was updated for employee  Updating an existing employee benefit Payroll admin
Payrol benefit was deleted for an employee Deleting an existing employee benefit Payroll admin
Your benefit has changed  Updating a company benefit Employee company email
Payroll benefit has changed  Updating a company benefit Payroll admin 
Your benefit is due to expire An employees benefit has reached its due date Employee company email
An employee's benefit is due to expire An employees benefit has reached its due date  Manager company email

 

Incidents

Email Subject Triggered By Sent To
A new incident has been reported at {company}  An employee reported an incident Manager company email
Work safe officer
New work safe officer A new work safe officer is created Work safe officer

 

Billing

Email Subject Triggered By Sent To
Employment Hero subscription {date}  End of billing month Assigned invoice recipients

 

Reviews

Email Subject Triggered By Sent To
You have been added to review {review name}  A reviewer adds an employee to a review period The company email of the person being reviewed 
You have {days} days left to complete the review {review name} A reminder is sent out to the employee and manager to complete the review The company email of the person being reviewed 
A reporting employee has been removed from the review {review name} A direct report of a manager has been removed from the review Manager company email
 You have been removed from the review {review name} An employee has been removed from a review Employee company email

 

Pay Slips

Email Subject Triggered By Sent To
Your payslip for pay period ending {date} is now available  A new payslip is available Employee's account email 

 

Payment Summaries

Email Subject Triggered By Sent To
Your payment summary is available on Employment Hero A new payment summary is available  Employee's account email

 

Employee Happiness Survey

Email Subject Triggered By Sent To
We want you to help make a difference!  The employee happiness survey   Employee's company email 
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