Resetting your login password, account unlocking and (2FA) Two Factor Authentication - HR Web Platform

Overview

Having the right tools as an employee to manage how you access your HR platform will reduce the frustrations that arise if, for example, you have a compromised password that needs changing or you can not access your Two Factor Authentication code. These cases can arise if, for example, you change to a new phone and have misplaced your recovery code, or if a malicious actor comprises your password.

The suite of account tools you can access includes a Password Resetting feature that allows to reset your password outside the HR platform, an Account Unlocking feature provides you with the tools to re-access a locked account and the Password Changing feature allows you to reset your password within the HR platform. We also have a Two-Factor Authentication resetting feature, whereby you can enter your recovery question to access your account if you can not access your Two-Factor Authentication code generator.

Important

If you are having trouble accessing your EH account because you no longer have access to the registered email address or having trouble accessing your account with Two-Factor Authentication enabled, your organisation's HR Admin can update your email address or reset your Two-Factor Authentication access via the Security Report feature. If your HR Admin needs further information on this feature, please the send them the following article.

If you are not receiving the reset password link, ensure that you have entered the email address that is linked to the EH account. If you are unsure what your account email address is, please contact your manager or system administrator.

HR Best Practise

With Employment Hero's 'self-service' features, your employees can reset their own passwords and unlock their account without having to contact their HR administrator. 

Availability

HR Plan:   Free   Standard   Premium   Platinum
  User Access:   Employee         Manager         Admin      

  This is the default access level per user and whether they have  view,  edit and  delete access, excluding any changes made via our Custom Security feature.

Getting started

The below premise will walk you through how to reset your password, and, 2 factor authentication (2FA), how to change your password, and how to unlock your account.

Reset your password

Helpful Hint

If you have lost your email invitation to access the HR platform, your employer can resend your invite by following the steps in the following articles:

  1. Click the Forgot Password button.
    Password_1.jpg
  2. Enter your email and click the Request Link button.

    Important

    For this process to be effective, you must enter your account email address. If you are unsure what your account email address is, please contact your manager or system administrator.

    Password_2.jpg

    Helpful Hint

    You will now see a confirmation screen and it will show you the details of where the HR platform sent the reset password link. The reset password email is a one-time link that lasts for 72 hours. The link will not work if you bookmark the link or try to use it again after resetting your password.

    Password_3.jpg
Reset your Two-Factor Authentication
  1. Click the Request to Reset button.
    Password_5.jpg

    Helpful Hint

    You will now see a confirmation screen and it will show you the details of where the HR platform sent the reset Two-Factor Authentication link.

    Password_6.jpg
  2. Click the Reset 2-Factor Authentication button in the email you received from EH.

    Helpful Hint

    Clicking the Reset 2-Factor Authentication button will open a new tab that allows you to reset your Two-Factor Authentication and log on to the platform.

    Password_7.jpg
  3. Enter your security question answer into Security Question field.
  4. Click the Reset button.
    Password_8.jpg
  5. Click the Close button.
    Password_9.jpg
Unlock your account

Important

After five incorrect password attempts, the HR platform will lock your account.

  1. Click the Unlock Account button in the email you received from Employment Hero.

    Helpful Hint

    Clicking the Unlock Account link will open a new tab that allows you to change your password and log on to the platform.

    Password_4.jpg
Change your password
  1. Click the User drop-down.
  2. Click on the Account Settings button.
  3. Complete the following fields:
    • Current password.
    • New password.
    • Confirm new password.
  4. Click the Submit button.
    Password_10.jpg

Further information

Password strength

Employment Hero uses a password strength meter to help individuals select their passwords. To save a password, we suggest you use:

  • At least eight characters.
  • Have at least one uppercase (A-Z) and lowercase character.
  • Have at least one numerical character.
  • Have at least one special character.
  • Add a combination of capital letters.
  • Avoid dictionary words or a combination of words.
Password reset link has expired

If the password reset link has expired, it is because either:

  • You have previously clicked the password rest link.
  • You have logged into Employment Hero in another tab or window.
  • You clicked on a link that was not the latest password reset link.

Watch a video

Author recommended

So you have now managed your password and you are now wondering what next can I do. There are two recommendations I would make on this front and they are:

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