Password management and account unlocking


Having the right tools as an employee to manage how you access your Employment Hero portal will reduce the frustrations that arise if for example you have a compromised password that needs changing.  The Account Security feature has three core tools to assist you on this front. These tools are:

  • Password reset.
  • Account unlocking.
  • Password change.

Password reset provides you the tools to reset your password, outside of the platform, if you find you have forgotten your password.

Account unlocking provides you the tools to re-access your account, if you find your access to the HR platform locked.

Password change provides you the tools to reset your password in platform, if you need to change your password due to it being compromised.


HR Plan:   Free   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium

Getting started

Resetting your password

Helpful Hint

If you have lost your email invitation to access Employment Hero, your employer can resend your invite by using one of the following articles:

  1. Click the Forgot Password button.
  2. Enter your email and click the Request Link button.


    For this process to be effective, you must enter your account email address. This is the email address used to create your account. If you are unsure what it is, please contact your manager or system administrator.


    Helpful Hint

    You will now see a confirmation screen. This will show the details of the email address the system sent the rest password link to.

  3. Follow the instruction in your email account to reset your password. Password_3.jpg
Unlocking your account


After five incorrect password attempts, Employment Hero will automatically lock your account.

  1. Click the Unlock Account button in the email you received from Employment Hero.

    Helpful Hint

    Clicking the Unlock Account link will open a new tab that allows you to change your password and log on to the platform.

Changing your password
  1. Open up the user drop-down menu from the top right-hand corner.
  2. Click on the Account Security button.
  3. Complete the following fields:
    • Current password.
    • New password.
    • Confirm new password.
  4. Click the Submit button.

Further information

Password strength

Employment Hero uses a password strength meter to help individuals select their passwords. To save a password, you require:

  • At least eight characters.
  • Have at least one uppercase (A-Z) and lowercase character.
  • Have at least one numerical character.
  • Have at least one special character.

To ensure you have a strong password, we suggest you:

  • Add a combination of capital letters.
  • Avoid dictionary words or a combination of words.
Password reset link has expired

If the password reset link has expired, it is because either:

  • You have previously clicked the password rest link.
  • You have logged into Employment Hero in another tab or window.
  • You clicked on a link that was not the latest password reset link.
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