Account Security: Two-Factor Authentication Management

Overview

You can set up or disable Two-Factor Authentication from the Account Security page.

Availability

Available On:

✓ Free

✓ Standard

✓ Premium

Requires:

HeroPay

Enabling Two-Factor Authentication

Important:  Employment Hero users on a Standard or Premium plan can use Two-Factor Authentication via an authenticator app or SMS. Employment Hero users on a Free plan will only be able to use Two-Factor Authentication via an authentication app.

Authenticator App

  1. Open up the user drop-down menu from the top right-hand corner.
  2. Click on the Account Security button.
  3. In the Two-Factor Authentication section, click the Setup button.
    Two_Factor_1.jpg

  4. Select the Through an authentication app option.
  5. Click the Continue button.
    Two_Factor_2.jpg

  6. Scan the QR code using your authenticator app and then click the Continue button.
    Two_Factor_3.jpg

  7. Type the code number from your authentication app into the text field.
  8. Click the Continue button.
    Two_Factor_4.jpg

  9. For your recovery code, select from the following options:
    • Download.
    • Print.
    • Copy.
    Two_Factor_5.jpg

  10. Click the Done button.
  11. Click the Yes button.
    Two_Factor_6.jpg
    Important: If you no longer have access to your phone or otherwise can't access codes via text or the authenticator app, you can use the recovery code to sign in. Please store this code in a safe place.

Text Message

  1. Open up the user drop-down menu from the top right-hand corner.
  2. Click on the Account Security button.
  3. In the Two-Factor Authentication section, click the Setup button.
    Two_Factor_1.jpg

  4. Select the Through SMS Text Messages option.
  5. Click the Continue button.
    Two_Factor_7.jpg

  6. Select your phone region and type your phone number in.
  7. Click the Continue button.
    Two_Factor_8.jpg

  8. Type the code number from your text message into the text field.
  9. Click the Continue button.
    Two_Factor_9.jpg

  10. For your recovery code, select from the following options:
    • Download.
    • Print.
    • Copy.
    Two_Factor_10.jpg

  11. Click the Done button.
  12. Click the Yes button.
    Two_Factor_11.jpg
    Important: If you no longer have access to your phone or otherwise can't access codes via text or the authenticator app, you can use the recovery code to sign in. Please store this code in a safe place.

Disabling Two-Factor Authentication

  1. Open up the user drop-down menu from the top right-hand corner.
  2. Click on the Account Security button.
  3. Click the Disable button.
    Two_Factor_12.jpg

  4. Type your password in and click the Continue button.
    Two_Factor_13.jpg
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