Using the Discount store to make a purchase and view your gift cards and Hero Dollar balance - HR Web Platform

Overview

You can use the Discount store to buy products aimed at enhancing your life at work and home at reduced prices. Some examples of products with reductions available include:

• Gift cards for groceries.
• Gift cards for movies.
• Gym memberships.
• Electronics.
• Phone accessories.
• Health insurance.
• Home loans.

Availability

HR Plan:

Free

Standard

Premium

Platinum

User Access:

Employee

Manager

Admin

  We base the default access level on a per user basis and whether they have  view,  edit and  delete access and excluding any changes made via our Custom Security feature.

Getting started

The below premise will walk you through how to make a purchse on the Discount store.

Make a purchase

1. Click the    Benefits menu.
2. Click the Discounts submenu.
3. Click the product you wish to purchase.
   
4. Click the Buy Now button.
   
5. Use the slider to:
   • Select how many Hero Dollars go towards the purchase.
   • Select the InstaPay amount going towards this purchase.

   Important

   InstaPay is only available for Employment Hero Payroll customers.

6. Click the Continue button.
   
7. Click the Pay via Credit Card button.
8. Enter your credit card details 
9. Click the Continue button.
   
10. Enter your shipping information.
11. Click the Continue button.
    
12. Review your details and click the Complete Order button.
    

Maintain

The below premise will walk you through how to view your gift cards, hero dollar balance, and a tracking number for your purchase if available.

View gift card purchases

Warning

After purchasing a gift card, you can only access it through the Employment Hero HR platform or Employment Hero mobile application. Employment Hero does not email you the gift card details.

1. Click the    Benefits menu.
2. Click the Order History submenu.
3. Click the Details button..
   
4. To view the details on how to redeem your gift card, click on the drop-down menu bar.
   
   

   Important

   Your gift card is active if there is a balance displayed, i.e. Balance $100. If you have used the gift card, or it has expired, the balance will no longer display. Instead, it will say used or expired.

   

View my product tracking number

1. Click the    Benefits menu.
2. Click the Orders submenu.
3. Click the Detail button.
   
4. Click the Tracking Status button.
   

View your Hero Dollar balance and history

1. Click the    Benefits menu.
2. Click the Discounts submenu.
3. Click the View History button.
   
   
   

   Helpful Hint

   You will now see on your screen you Hero Dollar balance and your transaction history.

   

Further information

Accepted payment methods

You can use the following payment methods within the discounts store:

• Visa debit or credit card.
• Mastercard debit or credit card.
• Hero Dollars.
• InstaPay.

InstaPay fees

Transaction Method.	Fee.
Discount store purchases using a combination of debit, Hero Dollars plus InstaPay.	$0
Discount store purchases using InstaPay only.	$0
InstaPay withdraw.	During the Covid pandemic, Employment Hero removed all fees associated with using InstaPay as a goodwill gesture. To cover operating costs, we are reintroducing the InstaPay fee from the 17th October 2022; this means an InstaPay withdrawal of your pay into your bank account will be $4.00 per transaction.