Face ID on our mobile app

Users will now be able to use their Face ID to re-login to the Employment Hero Mobile app. This will be an alternative to using your passcode to re-login to the mobile app. Face ID is available on version 1.29.4 or higher.

For users logging into Employment Hero for the first time on their device, I will present them with the following prompt to enable Face ID.

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Similarly, users who are already logged into the Employment Hero Mobile app will see the same prompt once they have updated to the latest version and logged in using their passcode. 

Users will have the option to

  • Tap on Turn ON Face ID to enable the functionality 
  • Tap on either the X or No thanks option to skip. 

How do I turn ON Face ID?

If you wish to turn ON Face ID at a later date, simply navigate to the Account Details page and tapping on Settings. 

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Once on the Settings page, Face ID should be indicated as OFF.

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When you tap on this, you will be presented with a short message regarding Face ID. If you are able to continue, you will be presented with the passcode confirmation screen. 

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 After entering in your passcode to the Employment Hero Mobile app, you will be able to Turn ON Face ID. 

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How do I turn OFF Face ID?

Users can turn OFF Face ID at any time by navigating to the Account Details page and tapping on Settings. 

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Once on the Settings page, Face ID should be indicated as ON. Simply tap on this to bring up the passcode confirmation screen. 

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After entering in your passcode to the Employment Hero Mobile app, you will be able to Turn OFF Face ID.

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Additional Notes:

  • If you do not have Face ID set up on your device, you will be prompted to do so before being able to turn ON Face ID on the Employment Hero Mobile app.

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  • Face ID is configured to your account per device
    • If you have enabled Face ID for your account on one device, and log in to a new device, Face ID will be OFF on the new device and you will need to turn it ON.
    • If you have enabled Face ID for your account on your device, when you log out and log in with your email again, Face ID will remain enabled. 
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