Emails sent from the HR platform

Question

In the Employment Hero HR platform, there are several email notifications that will automatically trigger, based on actions the system or user undertakes.

Important

Please note that whilst free accounts will receive emails regarding the relevant modules and functions available to them in the system, they cannot customise what notifications they receive.

Availability 

HR Plan:   Free   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium

List of emails sent from the HR platform

Login
Email Subject Triggered By Sent To
Welcome to Employment Hero Setting up an Employment Hero account Requester account email.
Reset password instructions Request to reset password Requester account email
On-boarding
Email Subject Triggered By Sent To
{Employer} has invited you to join Employment Hero An admin/owner on-boards a new employee Employee account email
Don't delay your pay and complete your onboarding process An employee has not completed onboarding Emoployee company emai
{Employee} has completed their onboarding setup Employee has completed their on-boarding Manager Company email
Payroll admin
On-boarder

Helpful Hint

The on-boarder is the individual that started the on-boarding process. This individual could be a user with the role of an admin or owner. This could also be an employee who has the on-boarding security group assigned to them.

Helpful Hint

For on-boarding checklist tasks, please refer to Scheduled Tasks.

Documents
Email Subject Triggered By Sent To
A new document has been added to your account A document assigned to an employee Employee company email
Your signature is required for {document} A document assigned to an employee that requires the employee's signature Employee company email
Your signature is required for {document} A document requires a signatory's signature Signatory company email
You {document} has been finalised with {company} A document signed by all parties  Recipient / sender company email
Your document has not been accepted by {employee} The employee that has not accepted the document  Sender company email
Leave requests
Email Subject Triggered By Sent To
A new leave request from {employee} is awaiting your review An employee submits a new leave request Manager company email
A new leave request has been submitted by your manager A manager submits a leave request on behalf of an employee Employee company email
A leave request from {employee} has been updated An employee edits their leave request Manager company email
Your leave request has been approved/declined A manager updates employee leave request Employee company email
{Employee} has deleted a leave request The deletion of an approved leave request Payroll admin
{Admin} has updated a leave request The denial of an approved leave request Payroll admin
Timesheets
Email Subject Triggered By Sent To
A new timesheet from {employee} is awaiting your review An employee submits a new timesheet Manager company email
A timesheet entry from {employee} has been updated and is awaiting your review An employee edits a timesheet Manager company email
Your timesheet entry has been approved/declined A manager updates an employee timesheet Employee company email
An approved timesheet has been deleted The deletion of an approved timesheet Payroll admin
Certifications
Email Subject Triggered By Sent To
You are required to obtain a certification Assigning an employee a certification Employee company email
You are required to review an employee's certification Assigning an employee a certification that requires their manager's approval Manager company email
Your certification has been approved/declined. Approving or decling a certification assigned to an employee  Employee company email
Your certification is no longer required A certification assigned to an employee is no longer required Employee company email
Your certification will expire soon A certification assigned to an employee expires in a week Company email of specified receivers
Your certification has now expired A certification has expired Company email of specified receivers
Employee file
Email Subject Triggered By Sent To
A new employee has been assigned to {company} Adding an employee to the company Payroll admin
{Employee} has updated their job details Updating an employee’s employment history Payroll admin
An employee's pay details have been updated Updating an employee's pay details Payroll admin
An employee has updated their super fund information Editing an employee's superannuation details Payroll admin
{Employee} tax declaration has been updated Updating an employee's tax details Payroll admin
An employee of {company} has been off-boarded An employee has been off-board from the company Payroll admin
An employee has updated their work eligibility details Updating an employee's work eligibility Payroll admin
{Employee} has submitted a negative leave request An employee submits a negative leave request Payroll admin
{Employee} has not selected a super fund An employee not selecting a super fund Manager company email
Employee reminders
Email Subject Triggered By Sent To
Employee birthday reminder Upcoming employee birthday Company email of specified receivers
Employee probation period reminder Employee probation period is ending Company email of specified receivers
Employee work anniversary reminder Upcoming employee work anniversary Company email of specified receivers
Reminder to acknowledge your employment documents Employees have not acknowledged all necessary documents * Employee company email

*Policies, Induction Content, HR Documents and Certifications

Scheduled tasks
Email Subject Triggered By Sent To
You have been assigned a new scheduled task Assigning a task Assignee company email
A scheduled task has been updated Updating a task Assignee company email
A scheduled task has been completed Completing a task Company email of the individual that assigned the task
A scheduled task has been declined Declining a task Company email of the individual that assigned the task
A scheduled task has been deleted Deleting a task Assignee company email
Your scheduled task is due soon A task reached its due date Assignee company email
Your scheduled task is overdue A task is overdue Assignee company email
Benefits
Email Subject Triggered By Sent To
Payroll benefit was created Creating a benefit Payroll admin
Payroll benefit was assigned to an employee Assigning a benefit to an employee Payroll admin
Payroll benefit was updated for employee Updating an existing employee benefit Payroll admin
Payrol benefit was deleted for an employee Deleting an existing employee benefit Payroll admin
Your benefit has changed Updating a company benefit Employee company email
Payroll benefit has changed Updating a company benefit Payroll admin
Your benefit is due to expire An employees benefit has reached its due date Employee company email
An employee's benefit is due to expire An employees benefit has reached its due date Manager company email
Incidents
Email Subject Triggered By Sent To
A new incident has been reported at {company} An employee reported an incident

Manager company email

Worksafe authority

New worksafe authority Creation of a worksafe authority Worksafe authority
Billing
Email Subject Triggered By Sent To
Employment Hero subscription {date} End of billing month Assigned invoice recipients
Reviews
Email Subject Triggered By Sent To
You have been added to review {review name} A reviewer adds an employee to a review period The company email of the person being reviewed
You have {days} days left to complete the review {review name} The platform sends a reminder out to the employee and manager to complete the review The company email of the person being reviewed
A reporting employee has been removed from the review {review name} Removing a direct report of a manager from a review Manager company email
You have been removed from the review {review name} Removing an employee from a review Employee company email
Pay slips
Email Subject Triggered By Sent To
Your payslip for pay period ending {date} is now available A new payslip is available Employee's account email
Payment summaries
Email Subject Triggered By Sent To
Your payment summary is available on Employment Hero A new payment summary is available Employee's account email
Employee engagement survey
Email Subject Triggered By Sent To
We want you to help make a difference The employee happiness survey Employee's company email
Reward and recognition
Email Subject Triggered By Sent To
{Sender} mentioned you in an announcement Employee mentioned in an Announcement or Shout Out and has never logged into the mobile app before. Employee company email
Invoice for your Hero Dollars order ID Upon the successful purchase of Hero Dollars for your organisation. Employer company email
 A new recognition is pending your review When submitting a recognition for review.  Approver company email 
Your Recognition for {nominee} has been updated Sent to the employees upon approving or declining their recognition. Employee company email 
You have been recognised Upon approval of the recognition   Employee company email 
Goals

Important

Please note that these emails do not notify the actor (which is the active employee making the changes) if they do not fall into the relevant notification roles.

Email Subject Triggered By Role Notified Sent To
 You have been assigned a new goal  Assigning an employee  as an owner of a goal(objective). Objective Owner Employee company email.
You have been assigned a new shared goal  Assigning an employee as an owner and/or collaborator of a key result. Key result owner/s and key result collaborators  Employee company email
Your goal has been updated Editing a goal or key result. Key result owner/s and collaborators  Employee company email
Your goal has been deleted Deleting a goal.  Objective owner, key result owner, and collaborators.  Employee company email
Your key result has been deleted Deleting a key result.  Objective owner, key result owner, and collaborators. Employee company email 
{Actor} has checked in on one of your goals When a goal or key result has had a status update. Objective owner, key result owner, and collaborators. Employee company email  
{Actor} has commented on your goal When an employee leaves a comment on a goal. Objective owner  Employee company email   
{Actor} has mentioned you in a goal  When an employee mentions a name in a status update or comment.  Mentioned user  Employee company email 
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