KeyPay Error Analysis: Employee Does Not Exist

Preface

Importing employees from KeyPay has caused the following error:

  • Employee file does not exist on KeyPay.

KeyPay_1.jpg

Error Analysis 

This error occurs when the employee file only exists in Employment Hero.

Solution

You can transfer the employee record from Employment Hero over to KeyPay by nominating to use the exiting Employment Hero data. 

How to Use Employment Hero Data

  1. Click the Use EH Data button. 
    KeyPay_1.jpg
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