KeyPay Error Analysis: Pay Category Does Not Exist

Preface

Importing pay categories from KeyPay has caused the following error:

  • Pay Category Does Not Exist on KeyPay.

Error_1.jpg

Error Analysis 

This error occurs if a pay category does not exist in KeyPay. Because of this, Employment Hero automatically disables the Pay Category causing this issue. 

Solution

Adding the pay category to KeyPay and then re-syncing the two platforms will resolve this issue.

Adding the Pay Category to KeyPay

  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Category button.
  5. Click the Add button.
    Error_2.jpg

  6. Enter the name of the pay category and click the Save button.
    Error_3.jpg

  7. Enter the pay category details into the relevant fields and click the Save button.
    Error_4.jpg
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