KeyPay Error Analysis: Pay Schedule Does Not Exist

Preface

Importing pay schedules from KeyPay has caused the following error:

  • Pay Schedule Does Not Exist in KeyPay.

Error_1.jpg

Error Analysis 

This error occurs if the pay schedule does not exist in KeyPay. Because of this, Employment Hero automatically disables the pay schedule causing this issue.

Solution

Adding the pay schedule to KeyPay and then re-syncing the two platforms will resolve this issue.

Adding the Pay Schedule to KeyPay

  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Schedules button.
  5. Click the Add button.
    Error_3.jpg

  6. Enter the pay schedule details into the relevant fields and click the Save button.
    Error_2.jpg
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