KeyPay Error Analysis: Pay Rate Template No Longer Exists

Preface

Importing pay rate templates from KeyPay has caused the following error:

  • Pay Rate Template No Longer Exists on KeyPay.

Error_1.jpg

Error Analysis 

This error occurs if the pay rate template does not exist in KeyPay. Because of this, Employment Hero will automatically disable the pay rate template causing this issue. 

Solution

Adding the pay rate template to KeyPay and then re-syncing the two platforms will resolve this issue.

Adding the Pay Rate Template to KeyPay

  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Rate Templates button.
  5. Click the Add button.
    Error_2.jpg

  6. Complete the relevant fields and then click the Save button.
    Error_3.jpg
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