KeyPay Error Analysis: Work Type Does Not Exist

Preface

Importing work types from KeyPay has caused the following error:

  • Work Type Does Not Exist in KeyPay.

Error_1.jpg

Error Analysis 

This error occurs if the work type does not exist in KeyPay. Because of this, Employment Hero automatically disables the work type causing this issue. 

Important: Employment Hero does not allow you to delete the work type while there are an employee and/or employees timesheet linked to it. 

Solution

Adding the work type to KeyPay and then re-syncing the two platforms will resolve this issue.

Adding the Work Type to KeyPay

  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Work Types button.
  5. Click the Add button.
    Error_2.jpg

  6. Enter the work type details into the relevant fields and click the Save button.
    Error_3.jpg
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