HR mobile app: InstaPay


InstaPay allows you as an employee to access a portion of your earned wages before your official pay day, if your organisation uses our Employment Hero payroll platform. The amount you as an employee can access per week is up to $250 from your future earnings.

To allow organisations and employees to use this feature, Employment Hero has set up a pool of funds, allowing an employee to receive payment when they request an InstaPay withdrawal. When a payroll admin conducts a pay run, Employment Hero inserts a payroll deduction into the pay run for each employee that made an InstaPay request. To read further information on how InstaPay affects your organisation's payroll process refer to the following guide.


HR Plan:   Free   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium

Getting started

Requesting InstaPay
  1. Log into the mobile application.
  2. Tap the InstaPay button.
  3. Complete the following fields:
    • Enter amount requested.
    • Select bank account.
  4. Tap the Request InstaPay button.
  5. Review your request and tap
    the Complete Request button.
  6. Tap the Got It button


Viewing my InstaPay order history
  1. Log into the mobile application.
  2. Tap the InstaPay button.
  3. Tap the View Order History button.

Further Information

How does InstaPay affect my pay

There are two ways that InstaPay will affect your pay:

  1. It will take a portion of your future salary and allow you to access it immediately.
  2. It will mean that your future salary will be less, because InstaPay has taken a portion of it.


If InstaPay does not take the deduction from your pay slip, please contact your HR or Payroll Administrator.

Withdrawal conditions

The maximum InstaPay withdrawal amount available to an employee is $250 a week, while the minimum withdrawal amount is $100 per transaction. If an employee has earned less than $500 in wages for their pay period, the withdrawal amount available to the employee is half of their accrued wage.

Employment Hero calculates InstaPay weeks as a seven-day period, starting on the first day of your pay cycle.


If an employee’s available InstaPay balance is greater than $250, they will only be able to withdraw a maximum of $250 a week. If they wish to conduct another InstaPay withdrawal, the remaining balance will become available in the next seven-day period, and so on until the end of their pay cycle.

InstaPay fees
Transaction Method Fee
Discount store purchases using a combination of Debit, Hero Dollars plus InstaPay. $0
Discount store purchases using InstaPay only. $0
InstaPay withdraw. $2
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