Password management, magic link login and resetting two factor authentication (2FA) - HR Mobile App

Overview

Having the right tools as an employee to manage how you access your HR Mobile App will reduce the frustrations that arise if, for example, you have forgotten your password and need a magic link to access your account or you have misplaced your Two Factor Authentication code. These cases can arise if, for example, you change to a new phone and have misplaced your recovery code.

To access the HR mobile app you will first need to log into the app by using your account email and password, and if enabled, your 2-Factor Authentication code. If you are having trouble accessing your account, you can use the Magic Link feature to reset your password, and once you log into the app, you can enable biometric log in credentials, for example, fingerprint or face ID.

We also have a Two-Factor Authentication resetting feature, whereby you can enter your recovery question to access your account if you can not access your Two-Factor Authentication code generator.

Availability

HR Plan:   Free   Standard   Premium   Platinum

Getting started

First time log in
  1. Enter your email address and
    password and tap the Log In
    button.
    Log_in_3.jpg
  2. lf you have 2 Factor Authentication
    turned on, enter your code into the
    Code field.
  3. Choose whether to select the
    Remember this Device for 45
    Days
    tick box.
  4. Tap the Verify button.
    Log_in_4.jpg
  5. Enter your log in passcode.
    Log_in_5.jpg
  6. Enter your log in passcode.
    Log_in_6.jpg
Reset your two factor authentication code
  1. Tap the Request to Reset your
    2-Factor Authentication button.
    Log_in_16.jpg
  2. Tap the Got It button.
    Log_in_17.jpg
  3. Open your email service, select
    the reset email and 
    tap the Reset 2-Factor 
    Authentication button.
    Log_in_21.jpg
  4. Enter your recovery question
    and tap the Reset button.
    Log_in_19.jpg
  5. Tap the Got It button.
    Log_in_20.jpg
Enable biometric log in
  1. Log into the mobile application.
  2. Tap the Three Dots button.
  3. Tap the Settings button. 
    Log_in_7.jpg
  4. Tap the Biometric toggle switch
    Log_in_8.jpg
  5. Tap the Continue button.
    Log_in_9.jpg
  6. Enter your passcode and tap
    the Turn On button.
    Log_in_10.jpg

Maintain

Forgotten password
  1. Tap the Email me a Magic
    Login Link
    button.
    Log_in_13.jpg
  2. Enter your email address and
    tap the Email me a Magic Login
    Link
    button.
    Log_in_14.jpg
  3. Open your email account and
    tap the Log in to Employment
    Hero
    button.
    Log_in_15.jpg
Log in with another email
  1. Tap the Log in with a Different
    Account
    button.
    Log_in_2.jpg
  2. Enter the email address and
    password and tap the Log In
    button.
    Log_in_3.jpg
  3. lf you have 2 Factor Authentication
    turned on, enter your code into the
    Code field.
  4. Choose whether to select the
    Remember this Device for 45
    Days
    tick box.
  5. Tap the Verify button.
    Log_in_4.jpg
  6. Enter your log in passcode.
    Log_in_5.jpg
  7. Enter your log in passcode.
    Log_in_6.jpg
Log out of the mobile app
  1. Log into the mobile application.
  2. Tap the Three Dots button.
  3. Tap the Log Out button. 
    Log_in_1.jpg
Disable biometric log in
  1. Log into the mobile application.
  2. Tap the Three Dots button.
  3. Tap the Settings button. 
    Log_in_7.jpg
  4. Tap the Biometric toggle switch
    Log_in_11.jpg
  5. Enter your passcode and tap
    the Turn Off button.
    Log_in_12.jpg
Was this article helpful?

Comments

0 comments

Article is closed for comments.