Password management, magic link login and resetting two factor authentication (2FA) - HR Mobile App

Overview

Having the right tools as an employee to manage how you access your HR Mobile App will reduce the frustrations that arise if, for example, you have forgotten your password and need a magic link to access your account or you have misplaced your Two Factor Authentication code. These cases can arise if, for example, you change to a new phone and have misplaced your recovery code.

To access the HR mobile app you will first need to log into the app by using your account email and password, and if enabled, your 2-Factor Authentication code. If you are having trouble accessing your account, you can use the Magic Link feature to reset your password, and once you log into the app, you can enable biometric log in credentials, for example, fingerprint or face ID.

We also have a Two-Factor Authentication resetting feature, whereby you can enter your recovery question to access your account if you can not access your Two-Factor Authentication code generator.

Availability

HR Plan:

Free

Standard

Premium

Platinum

Getting started

First time log in

1. Enter your email address and
   password and tap the Log In
   button.
   
2. lf you have 2 Factor Authentication
   turned on, enter your code into the
   Code field.
3. Choose whether to select the
   Remember this Device for 45
   Days tick box.
4. Tap the Verify button.
   
5. Enter your log in passcode.
   
6. Enter your log in passcode.
   

Reset your two factor authentication code

1. Tap the Request to Reset your
   2-Factor Authentication button.
   
2. Tap the Got It button.
   
3. Open your email service, select
   the reset email and 
   tap the Reset 2-Factor 
   Authentication button.
   
4. Enter your recovery question
   and tap the Reset button.
   
5. Tap the Got It button.
   

Enable biometric log in

1. Log into the mobile application.
2. Tap the Three Dots button.
3. Tap the Settings button. 
   
4. Tap the Biometric toggle switch
   
5. Tap the Continue button.
   
6. Enter your passcode and tap
   the Turn On button.
   

Maintain

Forgotten password

1. Tap the Email me a Magic
   Login Link button.
   
2. Enter your email address and
   tap the Email me a Magic Login
   Link button.
   
3. Open your email account and
   tap the Log in to Employment
   Hero button.
   

Log in with another email

1. Tap the Log in with a Different
   Account button.
   
2. Enter the email address and
   password and tap the Log In
   button.
   
3. lf you have 2 Factor Authentication
   turned on, enter your code into the
   Code field.
4. Choose whether to select the
   Remember this Device for 45
   Days tick box.
5. Tap the Verify button.
   
6. Enter your log in passcode.
   
7. Enter your log in passcode.
   

Log out of the mobile app

1. Log into the mobile application.
2. Tap the Three Dots button.
3. Tap the Log Out button. 
   

Disable biometric log in

1. Log into the mobile application.
2. Tap the Three Dots button.
3. Tap the Settings button. 
   
4. Tap the Biometric toggle switch
   
5. Enter your passcode and tap
   the Turn Off button.