How do I manage Candidates and Recruitment? by Hero Academy Training


With so much competition for top talent, the employee experience starts in the hiring process. Candidate experience is a crucial part of setting yourself apart from other organisations and maintaining a strong employer value proposition.

An Applicant Tracking System (ATS) helps cut down the application management process and helps improve engagement with your candidates. This training will show you how you can build a customised recruitment process that suits your individual business needs. We also recommend the following material:

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Read step-by-step articles

We have listed below some additional articles you can read on this topic:


  Who has involvement in the recruitment process?  

As a platform Admin/Owner, you will have responsibility for building the hiring process and the integration with the relevent job boards. But you can add Collaborators to a hiring stage to help review and comment on candidate applications. You can also add Hiring Managers who have permissions to edit the job description and hiring process and review applications.

  What job boards can the platform post on?  

A list of providers is available in the following article.

  How do we get the Job Board IDs required to integrate with the Job Board?  

You will need to contact your job board provider directly who will provide you with the relevant information.

  How long does it take to post a role on a job board?  

The time it takes depends on the job board provider, but this can take up to 24 hours from the time of posting for a role to go live.

  If I post a role on a job board, will it create a job in Employment Hero?  

No, if you manually post a role on a job board, this will not flow back to Employment Hero, you must always create the job in Employment Hero first and then post via Employment Hero to your chosen job board.

  Can I onboard the successful candidate through the ATS?  

When you move a candidate to the Hired stage of the hiring process, you will see an Onboard button. Clicking this will navigate you to the Employee Onboarding feature. The information that will pre-populate includes the name and email address of the candidate and the job title.

  What correspondence does the candidate receive?  

The ATS will generate an email upon receiving an application, and when moving a candidate to the Disqualified stage of the hiring process, you can notify them directly of the outcome of their application.

Did you know...

You can also use the ATS for candidates that have applied for the role directly via email or through a colleague’s referral. You can achieve this by using the Add Candidate button to upload their application details.

You also do not need to post the role to a job board to get value out of the feature. You can use the ATS as an effective way to create a paper trail of the application process and create an environment of collaboration between multiple stakeholders involved in the hiring process.

If you would like more help and training on the recruitment and onboarding process, check out the following handbook, covering the following topics:

  • How to know when to hire.
  • How do you identify teams that require additional resources when you have limited budget allowances?
  • The best job interview questions any employer can use.
  • How to use employer branding and EVP to up your hiring and retention game.
  • What to avoid in induction.
  • How to handle probation periods like a pro.
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