KeyPay error: Email address is not unique

Error

Type Feature Error Name
Import conflict Employee file Employee email address not unique

Explanation

This error occurs when an employee does not have a unique email address on their KeyPay platform, because of this the Employment Hero will not import the employee record. 

Solution

Changing the email address in the employee's file in your KeyPay platform so it it is unique and then re-syncing the two platforms will resolve this issue.

Changing an email on an employees file on KeyPay
  1. Log into your KeyPay platform
  2. Click the Employee menu.
  3. Click the List submenu.
  4. Click on the employee who needs their email changed.
  5. Click the Details button.
  6. In the Email field, enter an unique email address.
  7. Click the Save button.
    Email_1.jpg
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