HR troubleshooting: Learning content is not loading

Introduction

This article will help HR admins looking to answer the following question from employees and managers, Why can't I see my assigned learning material? We have listed the troubleshooting steps below for learning content not loading broken down by learning integration.

Common Issues for Content not Loading

Is the devops email enabled?

We use the Dev Ops emails to connect your HR and Learning platforms together and there are a couple of different setups associated with the Integration. The different types depend upon when your integration was first created and the subscription plan associated. If this user in disabled, you may lose access to view learning content.

Important

The devops user emails do not count towards your organisations chargable users.

  Select which learning platform you integrated with for the relevant instructions.

EH Learning Go1
Checking the devops email status

You can check your organisation has set the devops email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:

  1. Log into your EH Learning platform.
  2. Click the User drop-down.
  3. Click the Administrator button.
  4. Click the Users tab.
    Learning_1.jpg
  5. Click the Arrow button.
  6. Click the Edit button.
    Learning_2.jpg
  7. Select the Active tick box.
  8. Click the Save button.
    Learning_3.jpg

Is the support email enabled?

The support@ email allows the Employment Hero support team to assist you, if required. We will add this email address the first time the Employment Hero support team accesses your learning portal. If this user in disabled, you may lose access to view learning content.

Important

The support user emails do not count towards your organisations' chargable users.

  Select which learning platform you integrated with for the relevant instructions.

EH Learning Go1
Checking the support email status

You can check your organisation has set the support email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:

  1. Log into your EH Learning platform.
  2. Click the User drop-down.
  3. Click the Administrator button.
  4. Click the Users tab.
    Learning_1.jpg
  5. Click the Arrow button.
  6. Click the Edit button.
    Learning_4.jpg
  7. Select the Active tick box.
  8. Click the Save button.
    Learning_5.jpg

Is the main admin email enabled?

The main admin email is the first user to create the integration between the HR and Learning platforms, and becomes the first administer for the organisation, but you can add others down the track. If this user in disabled, you may lose access to view learning content.

  Select which learning platform you integrated with for the relevant instructions.

EH Learning Go1
Checking the main admin email status

You can check your organisation has set the main admin email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:

  1. Log into your EH Learning platform.
  2. Click the Users drop-down.
  3. Click the Administrator button.
  4. Click the Users tab.
    Learning_1.jpg
  5. Click the Arrow button.
  6. Click the Edit button.
    Learning_6.jpg
  7. Select the Active tick box.
  8. Click the Save button.
    Learning_7.jpg
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