Why has the InstaPay fee increased? | Hero Wallet

Question

Why has the InstaPay fee increased?

Answer

During the Covid pandemic, Employment Hero removed all fees associated with using InstaPay as a goodwill gesture. To cover operating costs, we are reintroducing the InstaPay fee from the 17th October 2022; this means an InstaPay withdrawal of your pay into your bank account will be $4.00 per transaction.

If you access InstaPay through the Hero Wallet, then your first transaction is free, and each subsequent transaction is $3.00.

Helpful Hint

Accessing InstaPay through Hero Wallet is $3.00 per transaction. Accessing InstaPay through the Employment Hero desktop site is $4.00 per transaction. Click here to find out how to sign up to Hero Wallet to access the reduced InstaPay fee.

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